FAQs

We accept the following forms of payment:

• Visa
• Mastercard
• Discover
• American Express
• Paypal
• Apple Pay

We want you to be happy with what you’ve ordered and will gladly accept return on unopened items within 30 days of receiving your order. The refund issued will not include any shipping fees originally paid.

There are a couple exceptions to this:

• Opened tea, including loose leaf and packaged tea, cannot be returned due to health regulations.
• Sale/clearance items and yixing tea ware are final sale. 
• Opened and/or used tea accessories are not eligible for a refund.

If a return is due to a manufacturer defect or our error, we may provide you with a postage-paid shipping label to return to us depending on the reason. Otherwise, the cost of shipping the item(s) back to us will be deducted from your refund amount.

Exchanges are accepted for items that are incorrect, defective, or damaged during shipment.

To start a return or exchange, please send us an email.

Please read our return policy below and if the item is eligible for a return, send us an email to get a return started. Any orders sent back to us without prior communication will not be honored.

We want you to be happy with what you’ve ordered and will gladly accept return on unopened items within 30 days of receiving your order. The refund issued will not include any shipping fees originally paid.

There are a couple exceptions to this:

• Opened tea, including loose leaf and packaged tea, cannot be returned due to health regulations.
• Sale/clearance items and yixing tea ware are final sale. 
• Opened and/or used tea accessories are not eligible for a refund.

If a return is due to a manufacturer defect or our error, we may provide you with a postage-paid shipping label to return to us depending on the reason. Otherwise, the cost of shipping the item(s) back to us will be deducted from your refund amount.

Yes, you may return a gifted item as long as it adheres to our return policy below.

To start a return or exchange, please send us an email. Please mention that the item was a gift when you contact us.

We want you to be happy with what you’ve ordered and will gladly accept return on unopened items within 30 days of receiving your order. The refund issued will not include any shipping fees originally paid.

There are a couple exceptions to this:

• Opened tea, including loose leaf and packaged tea, cannot be returned due to health regulations.
• Sale/clearance items and yixing tea ware are final sale. 
• Opened and/or used tea accessories are not eligible for a refund.

If a return is due to a manufacturer defect or our error, we may provide you with a postage-paid shipping label to return to us depending on the reason. Otherwise, the cost of shipping the item(s) back to us will be deducted from your refund amount.

Our apologies if you receive an incorrect, damaged or defective item. Please send us an email with the details and any relevant photos, and we'll get a replacement to you as soon as possible.