NOTE: Due to increased order volume and limited staff hours, please expect at least a 7 day delay on the processing of all orders. Thank you for understanding.



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Free US Shipping on Orders of $50+

Signature Confirmation for Orders above $150

When will my order ship?

How long will my order take to get to me?

What are your shipping rates?

How do I track my order?

Do you ship to P.O. boxes, APOs, and FPOs?

Do you ship to Alaska, Hawaii, and U.S. territories?

Do you ship internationally?


I need to change, cancel, or add something to my order.

How do I apply a promo code to my order?

I forgot to use a promo code I have. What do I do?

Do you accept Bird Pick gift cards and gift certificates online?

Can I purchase gift cards online?

What payment options do you accept?

Do I have to pay sales tax?

Do you offer tea samples?


What is your return policy?

How do I return an item I purchased?

Can I return an item given to me as a gift?

What do I do if my order is wrong, damaged or incomplete?

Can I return something given to me as a gift?


How many cups of tea can you make with 4 oz, 8 oz, and 1 lb of tea?

How do I make the perfect cup of tea?

How long does tea stay fresh? Does it expire?

Are your teas organic?

How are your teas decaffeinated?

How much caffeine does tea have?

Do your teas contain any sugar or calories?

Do birds pick your tea?


What is Prop 65?

Are Bird Pick products safe?

I don't live in California. Why am I seeing this warning?

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