What is your return policy?
We want you to be happy with what you’ve ordered and will gladly accept returns within 30 days of receiving your order. However, there are a couple exceptions to this:
- Opened tea, including loose leaf and packaged tea, cannot be returned due to health regulations.
- Yixing teaware and sale items are final sale.
- Open and/or used tea accessories are non-refundable.
If the reason for a return is due to a manufacturer defect or due to our error, we will give you an RMA number with a shipping label to return it to us free of charge. Otherwise, an amount of $7 will be deducted from your refund amount to cover the cost of shipping it back to us.
Please send us an email or call us at 1-888-TEA-HERB (1-888-832-4372), Monday through Friday, 9am to 5pm Pacific Time. Any orders sent back to us without prior communication with us or an RMA will not be honored.
Yes, you may return a gifted item as long as it adheres to our return policy as stated above. Please mention that the item was a gift when you contact us.
Our apologies if you receive an incorrect, damaged or defective item. Please send us an email or call us at 1-888-TEA-HERB (1-888-832-4372), Monday through Friday, 9am to 5pm Pacific Time and we'll get a replacement to you soon.